Four Seasons Hotels and Resorts golden rule revolve around the simple idea to treat others as you wish to be treated. This ideology is not only testament of true service ethics but a reality of human nature if we are to have a reciprocal state of progress in our professional and personal lives. It is not merely stated or easily achieved, but through consistent patterns of behaviours enact by action with purpose are new habits born.
Yet after almost two decades in business, travelling, working and communicating with people from all walks of culture across continents I can say these five points are a stickler for putting any relationship in the red.
No one likes to prepare for something only to have it pushed back time and time again. Yes, there are situations where it is inevitable cancellations must apply, but in postponing a meeting or the update on a project timeline, it is essential to provide clear and concise reporting on the need for extra time or cancellations.
A tip before committing to a project - plan well ahead. Think about not only the things needed to get done but the possibility of it not getting action in the time frame you assume it will be. It is better to offer a bit of cushion time and in doing so protects your integrity and the integrity of mutual interests. This simple act shows that you are serious about what you do and expect the same level of communication in return.
Failure To Follow-up
This can be particularly unsettling, and even the best of us fail to consider the significant repercussion sloppy follow-up can have on future exchanges. Underestimating the time of your recipient in pr